Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.
Customer Interface Account Specialist - Dutch Speaker
Your tasks and responsibilities
We are seeking for a motivated Customer Interface Account Specialist (Dutch speaker) to be part of our Customer Care organization.This position will be reporting to our Business Partner & Team Lead and will be located in Amsterdam, The Netherlands.
As a Customer Interface Account Specialist you will be responsible for supporting and providing service to our Customer.
You will be the owner of the service relationship with the assigned customer base, acting as a primary communication contact for accounts.
Quickly and accurately responds to all customer inquiries on orders, supply availability, and product information in adherence to defined lead times and expectations
Proactively seeks customer feedback via phone and periodically in person to review satisfaction level, identify bottlenecks, and propose internal solutions to improve customer experience
Responsible for creation of cases in the CRM tool to communicate necessary changes to existing orders in SAP, and partnering with Customer Operations counterparts to ensure execution
Responsible for logging all customer interactions in CRM tools, ensuring that appropriate ownership and escalation processes are followed.
Proactively escalates to BP& Team Lead or Process & Governance counterparts process bottlenecks that negatively impact the customer experience, and suggest possible improvements or routines that can reduce the customer effort
Adheres to proper communication flows and processes, utilizing the CRM tool, when sharing internal business information (i.e.. Order, supply, delivery, information)
Who you are
Previous experience working in teams
Ability to work in a fast-paced environment, and handle multiple tasks simultaneously
Works with a sense of urgency and ensures data accuracy
Experience working in Salesforce.com & SAP
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Language required: proficiency in Dutch & business level EnglishDesired Skills/Experience:
Master degree preferred
Advanced Excel skills and experience performing analysis in Excel
Previous agricultural business knowledge
Familiarity with the OTC processes
Bayer successfully completed the acquisition of Monsanto in June 2018, bringing together Monsanto’s leadership in seeds and plant traits with Bayer’s leadership in chemical and biological crop protection. By joining forces, we will create even more extensive career opportunities for talent around the world. We’re a global team working to shape agriculture through breakthrough innovation that will benefit farmers, consumers, and our planet.
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Do you have a question? We are happy to help.